Customer Solutions Guide

Common Issues & How We Resolve Them

At Deluxe Woman, we understand that online shopping should be smooth and enjoyable. Below are solutions to the most common issues our customers encounter and how we help resolve them quickly and efficiently.

1. My Order Has Not Arrived

Possible Reasons

• Shipping delays due to courier logistics

• Incorrect or incomplete delivery address

• High order volume during sales periods

Solution

• Check your order confirmation email for tracking details.

• Track your order using the provided tracking link.

• If your order exceeds the estimated delivery timeframe, contact customer support with your order number for immediate assistance.

2. I Received the Wrong or Incomplete Item

Possible Reasons

• Packing error

• Items shipped separately due to availability

Solution

• Contact customer support within 48 hours of delivery.

• Provide your order number and clear photos of the received items.

• We will arrange a replacement, complete the missing items, or issue a refund where applicable.

3. I Want to Change or Cancel My Order

Possible Reasons

• Order placed incorrectly

• Change of preference

Solution

• Orders can only be modified or canceled shortly after placement.

• Contact support immediately. If the order has not been shipped, changes may be possible.

4. I Was Charged but Did Not Receive an Order Confirmation

Possible Reasons

• Email delivery delay

• Incorrect email address entered at checkout

Solution

• Check your spam or promotions folder.

• Contact customer support with proof of payment to confirm your order status.

5. Payment Was Declined or Failed

Possible Reasons

• Insufficient funds

• Network or bank authorization issues

• Incorrect card details

Solution

• Retry the payment after confirming your details.

• Use an alternative payment method.

• If the issue persists, contact your bank or our support team.

6. The Item Does Not Fit or Meet Expectations

Possible Reasons

• Incorrect size selection

• Style differences

Solution

• Review our size guide before purchasing.

• Eligible items may be returned or exchanged within 7 days of delivery, provided they meet return conditions.

7. I Want a Refund

Possible Reasons

• Returned item approved

• Order cancellation before shipping

Solution

• Refunds are processed to the original payment method within 5–10 business days after item inspection.

• You will receive an email confirmation once processed.

8. I Entered the Wrong Delivery Address

Possible Reasons

• Typographical error during checkout

Solution

• Contact support immediately.

• Address changes are possible only if the order has not been dispatched.

9. I Cannot Track My Order

Possible Reasons

• Order not yet shipped

• Tracking link delay

Solution

• Tracking details are sent once the order is dispatched.

• If you haven’t received tracking information after 48 hours, contact support.

10. I Need Help Choosing the Right Size or Product

Solution

• Use the size guide on each product page.

• Reach out to customer support for personalized recommendations.

11. I Did Not Receive My Refund Yet

Possible Reasons

• Bank processing delays

Solution

• Refunds typically reflect within 5–10 business days.

• If delayed beyond this period, contact support for verification.

12. I Want to Know When an Item Will Be Restocked

Solution

• Sign up for restock notifications on the product page.

• Follow our social media platforms for updates on new arrivals.

13. I Received a Damaged Item

Solution

• Contact customer support within 24 hours of delivery.

• Provide photos of the damaged item.

• A replacement or refund will be arranged promptly.

14. I Have Not Received a Promo Code or Discount

Solution

• Ensure you are subscribed to our newsletter.

• Check your spam folder.

• Contact support if a valid promotion was not applied correctly.

15. I Need Immediate Assistance

Solution

• Contact our customer support team via email or live chat during business hours.

• We aim to respond within 24 hours.

We’re Here to Help

At Deluxe Woman, customer satisfaction is our priority. If your concern is not listed above, please reach out to us directly, and we’ll be happy to assist you.

📩 Customer Support Email: support@deluxewoman.com